Here is a question for you. Would you rather have success in just one thing? Or would you rather have the ability to do a whole bunch of things… but only with 50% success? I’m sure the answer is pretty simple when put that way, but here is how I like to think about it.

Have you ever seen one of those old-fashioned plate spinners? You know, those guys who showed up on the old-school late night shows. They come in and entertain the crowd with their ability to keep multiple plates spinning at the same time. They’d start with one or two in their hands, and then set those down as their spinning, start spinning more plates, and pretty soon the whole stage is filled with all these wooden pegs topped with spinning plates. And then what happens? All of the plates inevitably slow down, thus requiring the plate spinner to anxiously run back and forth across the stage maintaining all the spinning, lest they fall and shatter (which is probably more of what the audience wants to see anyway…).

And you know what? Many organizations(including our own) unfortunately operate in the very same way. Without mentioning examples, these teams simply try to do too much. Intentions are good, morale is high, and they really want to see the business improve. They even believe in team work and value a high work ethic, but ultimately, without a more singular focus, they burn out as, one-by-one, each plate stops spinning and falls.

So, what is that singular focus for our team at CFA Renaissance Village? This brings me to Bucket Two. As we continue building a Culture of Excellence, which was bucket one, our goal in quarter two is to become one of the top 100 drive thrus in the entire chain. That’s right! I know this is a pretty lofty goal, but believe me, folks, we can do this. So how do we get there? What does it take to be among the top 100 drive thrus in the kingdom that is Chick-fil-A? More on that in the near future. But for now, get excited about this. Talk about it with your team members  and brainstorm new ideas on your own. How are we going to reach this goal? We are open to any ideas you might have. I’m excited to do this together with you all. It’s going to be a great second quarter!